What is Sofort?

Sofort is a payment provider that withdraws money directly from a bank account upon request.

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Can I pay by Sofort in my send country?

We can accept Sofort as a way to pay for the below countries. If you would like more information on this, including the maximum amounts you can send, please click the country you live in.

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Why was my Sofort payment declined?

If your Sofort payment declines, the best thing to do is to contact your bank’s payments or authorisation department who will be able to give you more information.

WorldRemit will not be able to see the reasons for a declined Sofort payment.

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Are there any extra fees for paying by Sofort?

There are no hidden or extra fees when using WorldRemit. The total you must pay is outlined when you create a transaction.

The only exception would be if your bank usually charges you to make Sofort payments. If this is the case, the charge will vary dependent upon the bank, and is not charged by WorldRemit.

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Can I pay using someone else’s Sofort account?

We need the money you send to come from your own Sofort account.

As a financially regulated company we need to ensure we know the identity of our customers – and this includes the source of the funds they pay with. 

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How long does a Sofort refund take?

Once cancellation has been confirmed, a refund will be credited within 2 – 3 working days.

This can vary, however, dependent upon your bank. If you need further information on this, please check with your bank.

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