Need to change something?
If you need to change something about a transfer, you might be able to make the change yourself. Read our How to change recipient or transfer details guide to see how.
If you’re unable to make the changes, here are a few reasons why:
You can only change certain things
If the transfer has the right status, then you’ll only be able to make some kinds of changes. Here’s what you can change:
Your recipient’s name
Your recipient’s phone number
Your recipient’s bank details (when possible)
Your recipient’s mobile money details (when possible)
Once you've created a transfer, it isn't possible to change how the recipient gets it. For example, if you chose a bank deposit but want a cash pickup now, we can't make that change. You'll need to change the recipient or cancel the transfer.
Your transfer needs to have the right status
We may allow you to make changes if you’ve just created your transfer. Or we’re still processing your payment.
If your transfer is being processed by one of our local partners then we’re unlikely to be able to make any changes.
If your transfer is no longer in progress, we are unable to make any changes.
Check the status of your transfer first. You’ll need to log in on the website or app. You'll find your transfer in “my transactions” on the website or in the “activity” section on the app.
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