Here to help you during Covid-19

Our money transfer service is available 24/7 via our website and app, to help you send money quickly, to friends and family in areas impacted by Covid-19.

If you can, please transfer to bank accounts, mobile money or airtime (instead of cash pickup).
Our money transfer services are working as normal, however, we recommend that you transfer to bank accounts, mobile money or airtime where possible. Cash pickup services from money transfer operators are being impacted by movement restrictions in some countries; locations and opening hours may be reduced.

 

Country Information

Our teams around the world are working hard to keep all services working as normal, and to regularly update you on specific country information. Please select the country name below to find out more:

Alternatively, you can visit the homepage of the destination country on our website or app when sending money.

 

Still need help?

Our customer support team is always here to help but we’re busier than normal and ask for your patience if there's a longer than expected hold time. Please be aware that you might experience a slight delay in transfers arriving and we apologise in advance. If a transaction has been cancelled for any reason, kindly note that a refund may take up to 7 days to process.

Please check our FAQs for any additional questions you might have.

FAQs

Argentina update

More MT in Argentina have closed their cash pick up service nationwide due to Covid-19 movement restrictions. You can still send directly to a bank account, 24/7 from our website and app, this may be a more convenient option at this time.

Bangladesh update

All cash pick will close from March 25th, until further notice. Bank transfer and mobile money and airtime top up are still available. Please use these services.

Colombia update

Colombia is in mandatory lockdown until April 13th. Please check your cash pick up providers locations and opening hours below.

  • Bancolombia: Only 343 locations open from 8:00 AM or 9:00 AM to 1:00 PM. Find out more.
  • Davivienda: Only 284 locations open from 8:00 AM or 9:00 AM to 1:00 PM. Find out more.
  • Financiera Pagos Internacionales: Locations open from 8:00 AM to 1:00 PM. Locations in Cartagena, Montenegro, Medellin, Itagui and Bello closed until April 13th. Find out more.

Ghana update

Movement restrictions are in place. Banks are open, but with reduced operating hours.

Kenya update

Transaction limits to Safaricom Mpesa have increased. Customers can now send up to KES 150,000 per transaction.

Mexico update

Appizapay, Bancoppel, Telecomm, Telegrafos and Inpamex all have reduced opening hours and some locations are closed. This may impact cash pick up services.

Nepal update

Selected NIC Asia and Citizen's Bank branches will be open for cash pick up from 11:00 AM to 1:00 PM during the lockdown period. Bank transfer and airtime top up are still available and maybe a more convenient option at this time.

Nigeria update

Banks are operating restricted opening hours.

  • FirstBank is publicising opening hours and locations here
  • Fidelity Bank - Restricted working hours
  • Access Bank - Some locations are closed
  • FCMB - Some locations are closed

Paraguay update

More Money Transfer in Paraguay have closed their cash pick up service nationwide due Covid-19 movement restrictions. 

BBVA Paraguay is still providing a cash pick up service, opening hours are 8:45AM to 1:30PM.

You can send directly to bank accounts, 24/7 from our website and app, this may be a more convenient option at this time.

Philippines update

BDO branches and BDO Remit in SM Malls are closed for cash pick up nationwide due to Covid-19 movement restrictions.

Cash pick up is available in RD Pawnshops and Villarica Pawnshop where the locations are open.

All other providers remain unaffected, please check the Philippines country page on our website to find the most convenient provider.

Senegal update

Cash pick locations services have reduced opening hours, which may impact cash pick up services. WorldRemit no longer offers cash pick up services with Unimoni.

Sri Lanka update

Cash pick up locations are operating restricted opening hours please check your local providers information.

Bank transfer, mobile money and airtime top up are still available and may be a more convenient option at this time.

Uganda update

Movement restrictions are in place until 14th April. Banks are open, but with reduced operating hours.

Zimbabwe update

Zimbabwe is in mandatory lockdown from March 30th - all cash pick-up locations are closed. Please check back for more information.

We recommend you send money to an Ecocash mobile money account, available 24/7 from our website and app. You can send directly to a Steward or NBS bank account but services are limited by local movement restrictions.

Sending money to an EcoCash mobile money account

You can continue to send money to EcoCash, your recipient’s FCA mobile money account will be credited in USD.

If you need to convert USD received into an EcoCash FCA account to local currency (ZWL), this can be done by following the steps below:

  • Dial *150#
  • Choose option 1: Bureau de Change
  • Choose option 1 to look up the exchange rate: Exchange Rate
  • Choose option 2 to convert USD into ZWL: Sell USD
  • Choose option 3 to check Bureau de Change Terms and Conditions: T&Cs

Other country updates

Banks in Jamaica, Pakistan, Morocco and South Africa also have reduced opening hours, which may impact cash pick up services.