Here to help you during Covid-19

Our money transfer service is available 24/7 via our website and app, to help you send money quickly, to friends and family in areas impacted by Covid-19.

If you can, please transfer to bank accounts, mobile money or airtime (instead of cash pickup).
Our money transfer services are working as normal, however, we recommend that you transfer to bank accounts, mobile money or airtime where possible. Cash pickup services from money transfer operators are being impacted by movement restrictions in some countries; locations and opening hours may be reduced.

If you're unsure about the status of your transfer, please check our Where's my money? page to find out more information.

 

Country Information

Our teams around the world are working hard to keep all services working as normal, and to regularly update you on specific country information. Please select the country name below to find out more:

Alternatively, you can visit the homepage of the destination country on our website or app when sending money.

 

Still need help?

Our customer support team is always here to help and we thank you in advance for being polite and respectful to our colleagues during this challenging time. Due to COVID-19 safety measures we're operating with less support team members and ask that unless you have a live transaction that you do not call, but look at our FAQ's which are updated regularly. Please be aware that you might experience a slight delay in transfers arriving and we apologise in advance. If a transaction has been cancelled for any reason, kindly note that a refund may take up to 7 days to process.

Please check our FAQs for any additional questions you might have.

FAQs

Argentina update

Cash collection is now available at all branches of MORE MT.

Bangladesh update

All services are running as usual.

Benin update

Cash pick up with Orabank is temporarily unavailable. Pending transactions will still be paid out, please collect your money as usual.

Burundi update

Cash pick up with MGL/MUTEC is temporarily unavailable. Pending transactions will still be paid out, please collect your money as usual.

Chile update

Cash pick up services are running as usual.

Colombia update

Colombia is in mandatory lockdown. Please check your cash pick up providers locations and opening hours below.

  • Bancolombia: Only 343 locations open from 8:00 AM or 9:00 AM to 1:00 PM. Find out more.
  • Davivienda: Only 284 locations open from 8:00 AM or 9:00 AM to 1:00 PM. Find out more.
  • Financiera Pagos Internacionales: Locations open from 8:00 AM to 5:00 PM Mon-Fri, and 9:00 AM to 2:00 PM on Sat. Offices in Maicao, Bucaramanga, Buenaventura and Cartagena will be closed on Saturdays. The extended network of Supergiros will offer services every day from 8:00 AM to 7:00 PM. Find out more.

Please note that bank transfers can currently be made to Bancolombia and Davivienda accounts only.

Congo Brazzaville update

Cash pick up with CAPPED is temporarily unavailable. Pending transactions will still be paid out, please collect your money as usual.

Congo DRC update

Due to temporary shortages of USD in Congo DRC, your recipient may be asked if they are willing to receive the cash in local currency.

Ghana update

Good news - MTN has doubled the monthly transaction limit for sending to Mobile Money from $1500 to $3000! Please note that the daily transaction limit remains $500.
Movement restrictions are in place.

From April 20th, the Government lockdown in both Accra and Kumasi was lifted, normal banking hours resumed in these areas.

Banks remain open nationwide, but with reduced operating hours.

Guatemala update

Banks will be closed for Cash pickup services from Friday 22nd through Sunday 24th of May. Cash pickup services will resume on Monday 25th of May.

Kenya update

Transaction limits to Safaricom Mpesa have increased. Customers can now send up to KES 150,000 per transaction. Bank transfer and cash pickup services are running as usual.

Mauritania update

Cash pick up service is currently unavailable, our team is working hard to get the service up and running again. Please check back regularly for updates.

Mexico update

Cash pick up services are running as usual.

Nepal update

All Samsara agent locations are open as usual. NIC Asia and Citizen's Bank branches will be open for cash pick up from 11:00 AM to 3:00 PM to facilitate cash payments. Bank transfer and airtime top up are operating as usual.

Nigeria update

Effective May 4, 2020 the Federal Government announced a phased lifting of lockdown measures. Please check for your nearest open branch location before sending money.

Updated operating hours of our bank partners:

  • Access Bank - selected locations are open 9.00AM to 2.00PM
  • Fidelity Bank - selected locations are open 9.00AM to 2.00PM
  • FirstBank - opening hours and locations are listed here
  • Polaris Bank - selected locations are open 9.00AM to 2.00PM
  • Union Bank - all locations are open 9:00AM to 2:00PM
  • Zenith Bank - all locations are open 9.00AM to 3.00PM

Paraguay update

More Money Transfer cash pick up is available from 8:00AM to 1:00PM Monday to Friday.

BBVA Paraguay is providing a cash pick up service from 8:45AM to 1:30PM.

You can send directly to bank accounts, 24/7 from our website and app, this may be a more convenient option at this time.

Philippines update

Cash pickup services are running as usual.

Rwanda update

Please be aware that MTN has increased their per-transaction limit when sending to Mobile Money to RWF 4 million.

Cash pick up with Amasezerano Community Banking is temporarily unavailable. Pending transactions will still be paid out, please collect your money as usual.

Senegal update

Cash pick up with Cofina is temporarily unavailable. Pending transactions will still be paid out, please collect your money as usual.

Tanzania update

Mobile money operators have increased daily transaction limits for customers from TZS 3,000,000 to TZS 5,000,000 and daily balance from TZS 5,000,000 to TZS 10,000,000.

Movement restrictions may be impacting cash pick up services, please check your local providers opening hours. You can still send directly to a bank account, or mobile money, this may be a more convenient option at this time.

Uganda update

Cash pickup services are running as usual.

Uruguay update

Cash pick up services are running as usual.

Zimbabwe update

Banks in Zimbabwe are open from 8:00AM to 3:00PM, for cash pick up, Monday through to Friday and, 8:00AM to 11:30AM on Saturdays.

Your recipient can collect cash from any of the following banks:

BancABC, CBZ , Getbucks, Kaah Express and NBS, NMB, POSB, Steward Bank, Success MicroFinance Bank and ZB Bank.

You can transfer money directly to any bank account, and you can also send money to an Ecocash mobile money account, 24/7 from our website and app.

Sending money to an EcoCash mobile money account

You can continue to send money to EcoCash, your recipient’s FCA mobile money account will be credited in USD. You can cash out at selected EcoCash shops for your convenience - cash is guaranteed through the Econet shops.

If you need to convert USD received into an EcoCash FCA account to local currency (ZWL), this can be done by following the steps below:

  • Dial *150#
  • Choose option 1: Bureau de Change
  • Choose option 1 to look up the exchange rate: Exchange Rate
  • Choose option 2 to convert USD into ZWL: Sell USD
  • Choose option 3 to check Bureau de Change Terms and Conditions: T&Cs

Other country updates

Banks in Jamaica, Pakistan, Morocco and South Africa also have reduced opening hours, which may impact cash pick up services.