Where can my recipient collect the funds in Somaliland?
Cash can be collected from any branch of Juba Express.
When will funds be available to be collected in Somaliland?
Usually, funds will be available for collection within 30 minutes of the transaction being created. We may sometimes require further information from you before we can process the transfer in order to comply with our regulatory requirements. We will email you if this is the case.
What currencies can I send for cash pickups in Somaliland?
US Dollars (USD) only.
How much can I send for cash pickups to Somaliland?
A maximum of USD 3000 per transaction. There may be lower limits depending on the country where you are sending from and the payment method used to fund the transfer. Please see the relevant section in Payments for more info.
What information do I need from my recipient to send cash pickups to Somaliland?
Full name - Please enter your recipient’s full legal name. It must match their valid, government-issued photo ID for them to successfully collect their funds
Address - We need your recipient’s city
Mobile number - We use this to send an SMS notification to your recipient with the transaction reference number which they will need in order to collect the funds. We will also inform them when their funds are ready to be collected
Sending reason - Please indicate whether it is “family or friend support,” “purchase of services,” “property payment,” or “sending funds to self”.
Email (optional) - We use this to email your recipient with details of the transaction. This is particularly useful in case they have issues receiving the SMS notifications
Please ensure that all your recipient’s details are correct. Once you make your transaction, it is difficult for us to amend or stop the transfer, although we will always try our best to do so.
What does my recipient need to show when collecting cash in Somaliland?
Valid photo ID - For example, passport, national ID card or driving license Quote the 11-digit collection reference number - We’ll notify you and your recipient by email and SMS when funds are ready to be collected and send a collection reference number. Please quote this when collecting the funds