Mandarin Speaking Customer Service Executive- with a Twist!

Who are we?

WorldRemit is changing the way people send money abroad. We’ve taken something complicated and made it simple.  Tap the WorldRemit App or click on our website and your international transfer is made – to a bank account, cash pickup, Mobile Money, or airtime top-up. Founded in 2010, we send international remittances from 50 countries to more than 150 countries and we continue to expand our footprint.

Using WorldRemit is easy because we do the hard bit, connecting hundreds of banks, money agents, mobile operators and payment systems around the world.  These were never designed to work together, but WorldRemit makes it happen.

WorldRemit has grown on average by 50% year on year and is now processing over £3bn of remittances on an annualised basis.  We have raised c.$370 million in funding, currently employ over 800 employees and have offices in London, USA, Philippines, Poland, Australia, New Zealand, Canada, Japan, Hong Kong and other locations.

The journey is just beginning.  We believe in faster, simpler, more accessible money transfers.  That means building better products and services for our customers.

Changing the world isn’t easy – so we only hire the most talented people. You need to think differently, believe in new solutions to old problems, and have the drive to make them happen.  We aim to attract, retain and develop people that can bring to life our values:

You can learn more about our culture and how we work by watching this video on our Careers page

https://www.worldremit.com/en/careers.

So, what’s the role?

We are currently looking for a Customer Service Executive fluent in Mandarin to join the Customer Service team in Denver.

• Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers so an attentive manner is a must. A smile on your face will go a long way, too :-)
• Screening and verifying customer’s identification.
• Reviewing transactions and identifying suspicious activities. Reporting and escalating said suspicious activities to the relevant department.
• Research unusual or questionable transactions with the relevant department.
• Monitor and release transactions.
• Advising customers on the products WorldRemit offer.

What do we want from you?

• Customer service experience previously would be great. But if you genuinely care and want to help and love talking to people, that’s a great start!
• Fluent in both written and spoken Mandarin and English.
• Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas.
• Be a team player that can adapt to a fast-paced and changing environment.
• Highly disciplined, self-motivated, and service delivery focused.  Always willing to go that extra mile.
• The ability to communicate with people from across the globe is key as our customer base is exactly that.  Worldwide.
• The patience of a saint :-) There are times when customers will be unhappy unfortunately. You will be relied on to resolve their issues and keeping calm throughout and giving a fantastic customer experience.
• A fondness of pizza will also help!

What can WorldRemit offer you? 

• A starting salary of $18 per hour (with potential promotional opportunities after 3 months)
• A generous 401(k) employer match
• Benefits for medical, dental, vision, disability, and FSA
• Free Eco Pass for all transit zones
• Free gym access on premises
• Company discounts at some of your favorite retailers... and more!

Please note that this is a full-time, shift based role. All regular shifts will be 8 hours (not including lunch) and are scheduled between 6:00 am - 11:00 pm. You will need to be flexible to work as part of a shift rotation basis, which can include holidays/weekends and may be subject to change. 

Employment with WorldRemit is contingent upon a successful financial and criminal history background check for all new employee hires. Most positions require that the selected candidate pass tests or checks prior to beginning to work, including credit and reference checks