Customer Services Administrator

London

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Who are we?

WorldRemit is changing the way people send money abroad. We’ve taken something complicated and made it simple.  Tap the WorldRemit App or click on our website and your international transfer is made – to a bank account, cash pickup, Mobile Money, or airtime top-up. Founded in 2010, we send international remittances from 50 countries to more than 150 countries and we continue to expand our footprint.

 

Using WorldRemit is easy because we do the hard bit, connecting hundreds of banks, money agents, mobile operators and payment systems around the world. These were never designed to work together, but WorldRemit makes it happen.

 

WorldRemit has grown on average by 50% year on year and is now processing over £3bn of remittances on an annualised basis.  We have raised c.$200 million in funding, currently employ over 750 employees and have offices in London, USA, Philippines, Poland, Australia, New Zealand, Canada, Japan, Hong Kong and other locations.

 

The journey is just beginning. We believe in faster, simpler, more accessible money transfers. That means building better products and services for our customers.

 

Changing the world isn’t easy – so we only hire the most talented people. You need to think differently, believe in new solutions to old problems, and have the drive to make them happen.  We aim to attract, retain and develop people that can bring to life our values.

 

About the Role:

We are looking for a Team Administrator to support our Customer Service Leadership team!

The successful Team Administrator will act as the point of contact for the senior Customer Service team, providing full administrative support.

Our ideal candidate has working knowledge of office management tools, onboarding experience, enjoys the challenge of working in a fast-moving environment and is adaptable to meet tight deadlines. You should be the kind of person who like to be able to ensure our activities run smoothly on a daily and long-term basis.

If you have previous experience as a Team Administrator or similar role, we’d like to meet you!

Responsibilities:

  • Support the senior CS team with diary, admin tasks and travel arrangements
  • Taking responsibility for the VP’s schedule, including internal and external meetings, video conferences, interviews and extensive international travel arrangements
  • Organize meetings and capture meeting notes for dissemination
  • Weekly and ad-hoc report and presentation collation
  • Manage invoices & raise purchase orders for Customer Service
  • Report on expenses using internal systems
  • Support the successful onboarding of Customer Service team members
  • Manage the granting and decommissioning of access to systems as appropriate
  • Address queries to Customer Service by external clients
  • Act as an Ambassador for the VP and the CS team and effectively demonstrate the World Remit values daily

Summary of required experience & attributes

  • Proven work experience as an Administrator or similar role – 5 years minimum
  • Proficient user of MS Office software
  • A strong communicator, with excellent written and verbal English skills
  • Strong organization skills with a problem-solving attitude
  • Ability to work at pace in a fast-moving environment
  • An excellent eye for detail
  • Ability to build and develop effective relationships with internal and external contacts

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