Customer Service Executive (Spanish)

London

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Who are we?

WorldRemit is changing the way people send money abroad. We’ve taken something complicated and made it simple, so that sending money is as easy as sending a text message  Tap the WorldRemit app or head to  on our website, and your international transfer is made – to a bank account, cash pickup, Mobile Money, or airtime top-up. Founded in 2010, we send international remittances from 50 countries to more than 150 countries and we continue to expand our footprint.

Using WorldRemit is easy because we do the hard part, connecting hundreds of banks, money agents, mobile operators and payment systems around the world. These were never designed to work together, but WorldRemit makes it happen.

WorldRemit has grown - on average - by 50% year on year and is now processing over £3.1bn of remittances on an annualised basis.  WorldRemit’s success, and the size of the market it is operating in, means it has attracted investment from the world’s leading technology and impact investors, Accel, Technology Crossover Ventures (TCV) and Leapfrog with $370m invested to date. We currently employ close to 1,000 employees and have offices in London, USA, Philippines, Poland, Australia, New Zealand, Canada, Japan, Hong Kong and other locations.

The journey is just beginning. We believe in faster, simpler, more accessible money transfers. That means building better products and services for our customers. 

Changing the world isn’t easy – so we only hire the most talented people. You need to think differently, believe in new solutions to old problems, and have the drive to make them happen. We aim to attract, retain and develop people that can bring to life our values: 

  • Aim high - We dream big, think bold and go the extra mile
  • Embrace challenge - We ask questions, start conversations, and always love to learn
  • Do what’s right - We act with integrity, building trust in ourselves and in our business

You can learn more about our culture and how we work by watching this video on our Careers page: https://www.worldremit.com/en/careers

 About the Role

At WorldRemit we are all about customer and how we can make sending money to friends, family and loved ones around the world quick and easy. We are looking for passionate people who have care and empathy to help our customers with what they need and provide them with support when they contact us.

Responsibilities

  • Managing queries regarding to our services and customer account/transaction over the phone, email and live chat
  • Advising customers on our products and WorldRemit offers
  • Think outside of the box to do everything we can to resolve customer query
  • Screening and verifying customer’s identification
  • Reviewing transactions and identifying suspicious activities. Reporting and escalating suspicious activities to the relevant department
  • Monitor and make decision on transactions

Summary of required experience & attributes

  • Fluent written and spoken English and Spanish
  • At least 1-year experience in a Customer Service role
  • Good communication skills
  • Passionate about helping people and go the extra mile to keep customers happy
  • Be a team player that can adapt to a fast-paced and changing environment
  • Highly disciplined, self-motivated, and service delivery focused. Always willing to go that extra mile.
  • Ability to take responsibility in challenging situations
  • Expertise in multi-tasking
  • Flexible and able to work as part of a shift rotation basis (24/7 – 365 days)

Key Details

Duration: Permanent
Location: Victoria
Salary: Competitive
Start Date: ASAP

Benefits

  • Life assurance of 3 times your salary, should the worst happen.
  • Pension scheme offering 8% matched contributions.
  • Private medical and dental care plans.
  • 25 days of holiday plus bank holidays, rising to 28 after 3 years.
  • Free breakfast and fruit every day and Friday ‘afternoon tea’ drinks and nibbles.
  • No formal dress code.

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