Operations Analyst

London

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About the role


WorldRemit works with 200+ (and constantly increasing number of) partners globally in order to help us pay out customers’ transfers in local countries. This is a fundamental aspect of our business as over 50,000 to 70,000 transactions flow through our networks each day. A key aspect of what the Operations team focus on is helping to onboard and integrate new partners; and very importantly, identify and solve any customer issues/ friction points in as scalable way as possible.

The role will support WorldRemit’s Partner Operations Global teams, a growing dedicated team of talented problem-solving colleagues spread across 3 locations (Cebu, Philippines; London, UK; and Denver, USA). We operate on a 24/7 basis in order to be able to better serve our customers’ needs, fulfilling our promise of getting their money to their loved ones as fast as possible.
The successful Operations Analyst will have the opportunity to work in a fast paced business environment. You will work closely with the Operations Management and other key stakeholders to identify business needs, business problems and provide analytic solutions.


Responsibilities

  • Proactively monitor Operations Key Performance Indicators to identify areas for improvements and provide supporting analytic reasoning
  • Provide analytic solutions to support Operations teams to implement more effective and timely solutions
  • Devise methods of identifying anomalies and alert the Operations team
  • Devise methodologies that will allow us to evaluate the impact of projects on the different business KPIs so we focus our effort on the right things
  • Translate business questions from different departments (e.g. finance, marketing, fraud, operations, customer service etc.) into specific hypotheses that can be answered quantitatively with our data relating to the Operations processes
  • Coach the Operations teams to better understand and use data more effectively
  • Produce Weekly, Monthly and Quarterly reports
  • Produce and update key reports and dashboards
  • Liaising with the Business Insights team to provide feedback and suggestions on data needs for the Operations team.
  • Assist with ad-hoc reporting where required

We’re on the hunt for someone who

  • Excellent analytical problem-solving skills in a very dynamic environment, able to tackle problems from multiple areas of the business
  • Capable of developing full analytical projects end to end, from the business problem to the final insights and actions
  • Passion for learning, able to quickly adopt new business concepts and technologies
  • Has a passion for what we stand for, and a demonstrable interest in disrupting payments
  • Is results driven and isn’t afraid to roll up their sleeves to get things done no matter the task
  • Has a deeply strategic mindset, be a strong problem solver, and has the ability to synthesise and simplify large amounts of information to create business & operational value
  • Is highly structured & analytical, spot trends and come up with recommendations
  • Loves getting into the details but can distil & communicate pertinent information effectively
  • Is a people person and is awesome at building relationships be it with senior leaders or junior colleagues alike
  • Holds a black belt in juggling & prioritising multiple tasks, while maintaining a zen-like attitude in fast paced environments

Requirements

  • Bachelor’s degree or equivalent in business or related field
  • Advanced level of excel - Pivot tables, vlookups, complex formula
  • Good understanding of Salesforce and Tableau reporting
  • Experience in translating data into audience relevant presentations including senior stakeholders
  • Fluent written and spoken English with excellent communication skills
  • Stakeholder management skills
  • Comfortable with ambiguity and ability to work autonomously with minimal direction
  • Hands on approach
  • Team Player

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