Senior Product Designer

Who are we?

WorldRemit is changing the way people send money abroad. We’ve taken something complicated and made it simple, so that sending money is as easy as sending a text message  Tap the WorldRemit app or head to  on our website, and your international transfer is made – to a bank account, cash pickup, Mobile Money, or airtime top-up. Founded in 2010, we send international remittances from 50 countries to more than 150 countries and we continue to expand our footprint.

Using WorldRemit is easy because we do the hard part, connecting hundreds of banks, money agents, mobile operators and payment systems around the world. These were never designed to work together, but WorldRemit makes it happen.

WorldRemit has grown - on average - by 50% year on year and is now processing over £3.1bn of remittances on an annualised basis.  WorldRemit’s success, and the size of the market it is operating in, means it has attracted investment from the world’s leading technology and impact investors, Accel, Technology Crossover Ventures (TCV) and Leapfrog with $370m invested to date. We currently employ close to 1,000 employees and have offices in London, USA, Philippines, Poland, Australia, New Zealand, Canada, Japan, Hong Kong and other locations.

The journey is just beginning. We believe in faster, simpler, more accessible money transfers. That means building better products and services for our customers. 

Changing the world isn’t easy – so we only hire the most talented people. You need to think differently, believe in new solutions to old problems, and have the drive to make them happen. We aim to attract, retain and develop people that can bring to life our values: 

• Aim high - We dream big, think bold and go the extra mile
• Embrace challenge - We ask questions, start conversations, and always love to learn
• Do what’s right - We act with integrity, building trust in ourselves and in our business

You can learn more about our culture and how we work by watching this video on our Careers page: https://www.worldremit.com/en/careers

About the Role

As Senior Product Designer you will lead design in one of our various feature teams. You will help introduce new product features and experiences to delight our customers, inform our product strategy through the insights you gather and help facilitate design-led product development.

Design is an incredibly important part of creating success at WorldRemit, and we are actively looking for experienced people who crave autonomy and accountability in their role. 

Responsibilities

• Collaborate with product and engineering in your team to set the design vision and identify ways to improve our business for customers, such as:
• Designing more engaging and relevant send and receive payment experiences.
• Improving our activation and retention process.
• Reducing the friction of sending or receiving money abroad.
• Influence and help steer the roadmap for your team through considered design thinking and leadership, that helps us achieve our long-term vision, aligned to user needs and business goals.
• Effectively partner with others in the business to ensure that our implementation and user experience is of high-quality, bringing your great designs to life.
• Understand when research will help provide insights to the problems we are trying to validate and the solutions we hope to deliver, speaking to customers often to gain those insights.
• Building things in the short term that unlocks opportunities for the long term, in a way that benefits the customer in as many ways as possible.

Summary of required experience & attributes

• You have incredible experience as an individual contributor, with expertise working in a product design team and a great story to tell about the products you’ve worked on alongside a portfolio you’re proud of. We’ve found this generally comes with 5 or more years experience as a designer.
• You have excellent written and verbal communication skills, effectively able to manage and facilitate discussions centred around the customer, able to confidently present your designs and thinking process to the wider business.
• You have demonstratable experience where the best version of you flourishes in an environment that promotes accountability, autonomy, mastery and purpose.
• You know when and why to use different design approaches such story mapping, journey mapping, prototyping, low or high-fidelity prototypes with examples you can share in a conversation with us during the interview process.
• You are friendly, humble and focused on the team, and love working closely with product managers, data scientists, engineers and being supported by other experienced designers to bring your unique perspective into the design process.

Benefits

• Life assurance of 3 times your salary, should the worst happen.
• Pension scheme offering 8% matched contributions.
• Private medical and dental care plans.
• 25 days of holiday plus bank holidays, rising to 28 after 3 years.
• Free breakfast and fruit every day and Friday 'afternoon tea' drinks and nibbles.
• No formal dress code

Something really important

We are proud of the efforts we have put in to build a diverse and inclusive product design team and it is essential we continue this. We want to ensure we are designing experiences that work for everyone, so we particularly encourage applications from different underrepresented demographics.

If the role sounds like a good fit and you’re interested in helping a making genuine impact on people’s lives, don’t hesitate to apply! We appreciate that applying takes a lot of effort, and we really value the time you invest.