Senior Product Designer- Internal Apps

London

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Who are we?

WorldRemit is changing the way people send money abroad. We’ve taken something complicated and made it simple. Tap the WorldRemit App or click on our website and your international transfer is made – to a bank account, cash pickup, Mobile Money, or airtime top-up. Founded in 2010, we send international remittances from 50 countries to more than 150 countries and we continue to expand our footprint.

Using WorldRemit is easy because we do the hard bit, connecting hundreds of banks, money agents, mobile operators and payment systems around the world. These were never designed to work together, but WorldRemit makes it happen.

WorldRemit has grown on average by 50% year on year and is now processing over £3bn of remittances on an annualised basis. We have raised c.$370 million in funding, currently employ over 800 employees and have offices in London, USA, Philippines, Poland, Australia, New Zealand, Canada, Japan, Hong Kong and other locations.

The journey is just beginning. We believe in faster, simpler, more accessible money transfers.  That means building better products and services for our customers.

Changing the world isn’t easy – so we only hire the most talented people. You need to think differently, believe in new solutions to old problems, and have the drive to make them happen.  We aim to attract, retain and develop people that can bring to life our values

You can learn more about our culture and how we work by watching this video on our Careers page

https://www.worldremit.com/en/careers.

About the Role

As Senior Product Designer you will lead design efforts as part of our Internal Apps team. Our team focuses on building tools, resources and services to enable us to assist customers no matter what they need. You have the potential to proactively improve the experience for our customers when they feel the need to contact us, directly resulting in measurable positive impact for the business.

Responsibilities

  • Collaborate with the product owner and engineers in your team to set the design vision and identify ways to improve our business such as:
    • The ability for our customer service teams to be proactive in solving customer queries.
    • The level of satisfaction customers have when communicating with us.
    • Our overall brand perception for new and existing customers.
  • Influence and help steer the roadmap for your team through considered design thinking and leadership, that helps us achieve our long-term vision, aligned to user needs and business goals.
  • Effectively partner with others in the business to ensure that our implementation and user experience is of high-quality, bringing your great designs to life.
  • You understand when research will help provide insights to the problems we are trying to validate and the solutions we hope to deliver, speaking to customers and our support team often to gain those insights.
  • Building things for the long term in a way that benefits the customer in as many ways as possible.

Summary of required experience & attributes

  • You have incredible experience as an individual contributor, with expertise working in a product design team and a great story to tell about the products you’ve worked on alongside a portfolio you’re proud of. We’ve found this generally comes with 5 or more years experience as a designer.
  • You have excellent written and verbal communication skills, effectively able to manage and facilitate discussions centred around the customer, able to confidently present your designs and thinking process to the wider business.
  • You have demonstratable experience where the best version of you flourishes in an environment that promotes accountability, autonomy, mastery and purpose.
  • You know when and why to use different design approaches such story mapping, journey mapping, prototyping, low or high-fidelity prototypes with examples you can share in a conversation with us during the interview process.
  • You are friendly, humble and focused on the team, and love working closely with product managers, data scientists, engineers and being supported by other experienced designers to bring your unique perspective into the design process.

Benefits

  • Life assurance of 3 times your salary, should the worst happen.
  • Pension scheme offering 8% matched contributions.
  • Private medical and dental care plans.
  • 25 days of holiday plus bank holidays, rising to 28 after 3 years.
  • Free breakfast and fruit every day and Friday 'afternoon tea' drinks and nibbles.
  • No formal dress code

Something really important

We are proud of the efforts we have put in to build a diverse and inclusive product design team and it is essential we continue this. We want to ensure we are designing experiences that work for everyone, so we particularly encourage applications from different underrepresented demographics.

If the role sounds like a good fit and you’re interested in helping a making genuine impact on people’s lives, don’t hesitate to apply! We appreciate that applying takes a lot of effort, and we really value the time you invest. 

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