Who are we?
WorldRemit is changing the way people send money abroad. We’ve taken something complicated and made it simple, so that sending money is as easy as sending a text message Tap the WorldRemit app or head to on our website, and your international transfer is made – to a bank account, cash pickup, Mobile Money, or airtime top-up. Founded in 2010, we send international remittances from 50 countries to more than 150 countries and we continue to expand our footprint.
Using WorldRemit is easy because we do the hard part, connecting hundreds of banks, money agents, mobile operators and payment systems around the world. These were never designed to work together, but WorldRemit makes it happen.
WorldRemit has grown - on average - by 50% year on year and is now processing over £3.1bn of remittances on an annualised basis. WorldRemit’s success, and the size of the market it is operating in, means it has attracted investment from the world’s leading technology and impact investors, Accel, Technology Crossover Ventures (TCV) and Leapfrog with $370m invested to date. We currently employ close to 1,000 employees and have offices in London, USA, Philippines, Poland, Australia, New Zealand, Canada, Japan, Hong Kong and other locations.
The journey is just beginning. We believe in faster, simpler, more accessible money transfers. That means building better products and services for our customers.
Changing the world isn’t easy – so we only hire the most talented people. You need to think differently, believe in new solutions to old problems, and have the drive to make them happen. We aim to attract, retain and develop people that can bring to life our values:
You can learn more about our culture and how we work by watching this video on our Careers page: https://www.worldremit.com/en/careers
About the Role
User research plays a critical contributing role in bringing the business closer to our users. In this role, you will be empowered to work closely with key stakeholders and product designers in order to plan, run, analyse and evangelize research, supporting multiple streams of work. In turn, applying your skills and expertise in driving and delivering measurable impact to the product and user experience.
Summary of required experience & attributes
Something really important
We are keen to ensure we are designing experiences that works for everyone, so we particularly encourage applications from different underrepresented demographics.
If the role sounds like a good fit and you’re interested in helping making a genuine impact on people’s lives, don’t hesitate to apply! We appreciate that applying takes a lot of effort, and we really value the time you invest.
Complete this application form to apply for this job.