Commercial Insights Analyst

London

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Who are we?

WorldRemit is changing the way people send money abroad. We’ve taken something complicated and made it simple.  Tap the WorldRemit App or click on our website and your international transfer is made – to a bank account, cash pickup, Mobile Money, or airtime top-up. Founded in 2010, we send international remittances from 50 countries to more than 150 countries and we continue to expand our footprint. 

Using WorldRemit is easy because we do the hard bit, connecting hundreds of banks, money agents, mobile operators and payment systems around the world.  These were never designed to work together, but WorldRemit makes it happen.

WorldRemit has grown on average by 50% year on year and is now processing over £3bn of remittances on an annualised basis.  We have raised c.$200 million in funding, currently employ over 750 employees and have offices in London, USA, Philippines, Poland, Australia, New Zealand, Canada, Japan, Hong Kong and other locations.

The journey is just beginning.  We believe in faster, simpler, more accessible money transfers.  That means building better products and services for our customers.

Changing the world isn’t easy – so we only hire the most talented people. You need to think differently, believe in new solutions to old problems, and have the drive to make them happen.  We aim to attract, retain and develop people that can bring to life our values:

 You can learn more about our culture and how we work by watching this video on our Careers page

https://www.worldremit.com/en/careers.

About the Role

WorldRemit is sending remittances from over 50 send countries to over 150 receive countries and the number is growing monthly. Each of these corridors have different commercial and competitive characteristics

We are looking for a Commercial Insight Analyst that will support our data driven culture, leveraging the ever-expanding range of data sources we have available to improve our commercial decisions, from exploring our competitive landscape to understanding the way customers use our service.

Responsibilities

As a Commercial Insight Analyst, you will use your ability in SQL and Excel to create analytically driven recommendations that shape commercial strategy and maximise ROI. Your solutions will influence international commercial decisions and create new opportunities that enhance business-wide performance

On the technical side, you will be working with a wide variety of technologies (e.g. Tableau, Python or R…) to retrieve and analyse the transactional data, and more importantly, apply your data mining and/or statistical skills to obtain actionable commercial insights.

More specifically, to:

  • Generate a solid understanding of our data and its implication for the business.
  • Identify opportunities for improvements through data analysis, and champion the usage of data to derive commercial insights and drive action across the business
  • Support the creation of models that will help us understand the market and the customer behaviour.
  • Contribute to the industrialization of analytics, creating reproducible analysis that can provide insight in a continuously moving environment. For example, evaluation of the impact of pricing changes on the different business KPIs
  • Devise methods of identifying anomalies and alert the relevant teams.
  • Devise methodologies that will allow us to evaluate the impact of projects on the different business KPIs so we focus our effort on the right things.
  • Automate reporting processes and dashboards,audit data from external sources and aggregate information from multiple data sources
  • Engage with senior stakeholders to ensure analytical insights are at the heart of company decisions

Summary of required experience & attributes

  • Strong analytical capability and evidence of being able to transform data into actionable insights
  • An ability to see the bigger picture: a problem solving approach that gets to the underlying business questions, using a variety of data sources and information
  • Passion for learning, able to quickly adopt new business concepts and technologies.

  • Skill and Experience
  • 4+ years of experience in data analysis ideally within a business to consumer industry. Experience in international markets and/or fast-growing companies particularly valued
  • Very strong SQL skills, able to handle complex data structures from multiple sources (Big Data, conventional DBs) and different areas (digital, transactional, marketing…)
  • Experience with customer analytics (churn, lifetime value, segmentation…)
  • Experience building dashboard or self-serve tools, with preference for Tableau
  • Experience using statistical methods to create models and analyse large dataset using a language of your choice (e.g. R, Python)
  • Advanced level experience with Excel

Key Details

Duration: Permanent
Location: Victoria
Salary: Competitive
Start Date: ASAP

Benefits

  • Life assurance of 3 times your salary, should the worst happen.
  • Pension scheme offering 8% matched contributions.
  • Private medical and dental care plans.
  • 25 days of holiday plus bank holidays, rising to 28 after 3 years.
  • Free breakfast and fruit every day and Friday ‘afternoon tea’ drinks and nibbles.
  • No formal dress code.

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