CRM Manager

London

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Who are we?

WorldRemit is changing the way people send money abroad. We’ve taken something complicated and made it simple.  Tap the WorldRemit App or click on our website and your international transfer is made – to a bank account, cash pickup, Mobile Money, or airtime top-up. Founded in 2010, we send international remittances from 50 countries to more than 150 countries and we continue to expand our footprint.

Using WorldRemit is easy because we do the hard bit, connecting hundreds of banks, money agents, mobile operators and payment systems around the world.  These were never designed to work together, but WorldRemit makes it happen.

WorldRemit has grown on average by 50% year on year and is now processing over £3bn of remittances on an annualised basis.  We have raised c.$200 million in funding, currently employ over 750 employees and have offices in London, USA, Philippines, Poland, Australia, New Zealand, Canada, Japan, Hong Kong and other locations

The journey is just beginning.  We believe in faster, simpler, more accessible money transfers.  That means building better products and services for our customers.

Changing the world isn’t easy – so we only hire the most talented people. You need to think differently, believe in new solutions to old problems, and have the drive to make them happen.  We aim to attract, retain and develop people that can bring to life our values: 

You can learn more about our culture and how we work by watching this video on our Careers page

https://www.worldremit.com/en/careers.

About the Role

We are on the lookout for a commercially-driven CRM Manager to help shape our CRM strategy. 
You will work closely with teams across the business and leverage key partnerships, seasonal trends and customer insights to deliver high impact customer marketing campaigns.

Responsibilities

  • Own the planning and execution of high impact seasonal marketing campaigns for the CRM team
  • Work with the wider business in testing new product propositions, pricing and offers
  • Work with the marketing team to leverage partnerships and create commercially driven tactical CRM campaigns
  • Working with Creative teams on developing high standard customer centric assets
  • Conceptualise and create best in class email, social media and push campaigns, and landing pages
  • Analyse campaign performance and create actionable optimisation plans
  • Other duties as required

Summary of required experience & attributes

Essential:

  • 3+ years of experience in planning, building and reporting on email, social, media, and push campaigns
  • Intermediate SQL skills to build segments and reporting
  • Experience in forecasting and campaign prioritisation
  • Ability to interpret results and derive actionable insights (Tableau, Emarsys, Google Analytics etc)
  • Strong English written style is required
  • Experience with a multi-channel CRM platform (Emarsys, Branch)

Desirable:

  • Agency background a plus
  • additional languages are a plus
  • Ability to work across a range of disciplines from data and analysis through to creative and copywriting

Key Details

Duration: Permanent
Location: Victoria
Salary: Competitive
Start Date: ASAP

Benefits

  • Life assurance of 3 times your salary, should the worst happen.
  • Pension scheme offering 8% matched contributions.
  • Private medical and dental care plans.
  • 25 days of holiday plus bank holidays, rising to 28 after 3 years.
  • Free breakfast and fruit every day and Friday ‘afternoon tea’ drinks and nibbles.
  • No formal dress code.

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