Customer Service Executive

Cebu

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Responsibilities:
  • Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers, so an attentive manner is a must.  
  • Screening and verifying customer’s identification.
  • Reviewing transactions and identifying suspicious activities. Reporting and escalating suspicious activities to the relevant department.
  • Research unusual or questionable transactions with the relevant department.
  • Monitor and release transactions.
  • Advising customers on the products WorldRemit offers.
Qualifications:
  • Bachelor’s Degree in any field or completed at least 2 years in College (no back subjects)
  • At least 6 months relevant customer service experience.
  • Fluent written and spoken English.
  • Genuinely care and want to help and love talking to people.
  • Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas.
  • Team player that can adapt to a fast-paced and changing environment.
  • Highly disciplined, self-motivated, and service delivery focused.  Always willing to go that extra mile.
  • Flexible and able to work as part of a shift rotation basis (24/7 – 365 days).

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