Who are we?
We’re changing the way people send money abroad. We’re taking something complicated and making it simple. At WorldRemit, our people and our technology work together to create faster, easier and lower cost money transfers. We send to more than 145 countries around the world and have over 3 million happy customers – a number that’s growing every day.
Pushing boundaries isn’t easy, but we’re hoping to find the right people to join us on our way. If you’re a CRM Executive who’s itching for a fast-paced and dynamic role and have a burning desire to learn new skills, you could be just who we’re looking for.
Based in London, the CRM team leads the global customer communications strategy from planning to execution and plays a key role in implementing WorldRemit’s CX strategy. We are responsible for driving KPIs across the customer lifecycle – activation, retention and loyalty, and we work across a range of channels - email marketing, social media, push notifications, and SMS.
We’re a tight-knit energetic team, committed to delivering best in class experience to our customers around the world.
We are on the lookout for a commercially-driven CRM Executive to help shape our CRM strategy.
You will support the CRM Manager in planning and delivering customer communications across the channel mix and lifecycle, data management, reporting and analysing results, championing a test and learn culture, and ensuring the customer is at the heart of everything we do.
You will work closely with the global team to deliver a best in class customer journey.
What you'll need to succeed in this role:
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