Head of Product - Platform Tribe

London

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Want to help us change the way the world moves money?

We build high tech services that allow people to send and receive money easily. Our customers are mostly migrants, sending money home to their families and friends in Africa, Asia and Latin America.

Today only 5% of the remittance market is online – with a large proportion of the industry operating through informal untracked networks. Yet online is predicted to grow to 60% in the next 5-6 years and WorldRemit is driving that shift.

By reducing costs and freeing up time we enable people to make the most of the opportunities that their new life abroad provides and help to release the billions of dollars lost in transferring money to the developing world. This money goes directly to those who need it.

 

Why do we care about money transfers so much?

Most of our customers are first or second generation migrants. They may be living and working far from their home but still manage to send money back to support their loved ones.

Large international wire transfer companies and banks have been taking advantage of people like this by charging preposterous fees and unfair rates.

With the World Bank estimating $575 billion annually flowing into developing countries - transforming the remittance industry could have a greater impact on international development than every single government aid program combined.

WorldRemit is using innovative technology and growing it’s a global network to make transferring money easier, fairer and more affordable.

 

How are we doing so far?

  • A family of 650+ employees across offices in London, Denver, Sydney and more
  • A Fintech Top 20 company
  • Sending almost 10,000,000 remittances annually (and growing)
  • Raised $230 million in funding
  • Funded by VCs behind companies such as Airbnb, Spotify, Netflix and Facebook.
  • Covering 140+ countries across the globe

 

What will you be working on?

Based in London, reporting to our CPO, you’ll lead Product for our Platform tribe. The Platform tribe is critical to WorldRemit’s success by ensuring we excel in security, stability and speed as our money transfer business continues to grow rapidly.

You will be working in close partnership with Engineers and Product Managers among our three teams in the Platform tribe. Our Platform tribe teams, based in three countries, focus on core services and essential functions, including: our foundational tech-services, building and refactoring with scale in mind; our integrations with partners that allow WorldRemit to send money to 150 countries, and; reinventing our business tools to ensure we have the controls we need to serve our customers better. You will lead these teams to ensure we’re focusing on the right thing, always adding value and running a slick, agile process.

In addition, you will help grow and define a fourth team, the Data team, to better serve our business in making data-rich decisions.

 

You will be responsible for three major areas:

Product Vision and Strategy

  • As a Head of Product you will create and refine the vision and strategy for your tribe
  • Work with product managers and key stakeholders around the business to establish a focused, value-adding strategy for the Platform
  • Establish KPIs and instil a focus on delivery for your tribe
  • Adopt a data-driven approach to decide what’s important and what’s achievable, then optimise your teams to deliver against this
  • Act as a thought-leader at WorldRemit: You’ll be the SME for the platform and use this to shape your tribe’s roadmap and influence the activities and decisions of other teams
  • Ensure the customer is at the heart of all our decisions; championing this throughout the organisation

Team Development

  • Develop a strong group of Product Managers to drive the most value from their teams. You’ll coach, mentor and manage these people to address their weaknesses and use their strengths
  • You will keep the team focused on the ‘what’ and ‘why’, and be an advocate for pro-active product management, not reactive project management

Execution

  • As an expert in product planning, you’ll work with your teams to shrink the gap from idea to go-live, while maintaining high quality of output
  • Ensure the team understands and pursues continuous and rapid testing and learning
  • Run hands-on product management for one or more teams in your tribe when it’s required.

 

What we are looking for

  • A people leader, with the necessary gravitas to lead, who can be both hands-on and visionary. You don’t mind diving into the detail to properly understand a problem, but you can pull back and take in the wider context to help inform your decisions
  • A proven record of developing people and taking them to the next level; having a deep understanding of your domain and the people in it
  • Extensive experience working in a high-volume e-commerce business and an understanding of the pain points that come with rapid growth
  • A strong track record of working at the highest standards of product: prioritisation, customer research and business understanding are baked into everything you do
  • Innovative mindset – will have informed views on the latest techniques and technologies and the most effective ways of trialling and deploying them
  • Cultural fit – We are known for our low ego, non-hierarchical and collaborative culture

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