User Researcher

London

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About WorldRemit

We are looking for a User Researcher, based in London, to help us take on our upcoming challenges and improve our product experiences through informed decision making and insights gathering.

WorldRemit helps people send money around the world to over 140 destinations more quickly, easily and securely than traditional processes that are often more expensive, complicated and do not recognise that the way people use money is changing. 

We are proud of the diversity of our users which is one of our core strengths at WorldRemit, many of whom are first or second generation migrants working hard to support their families. We understand the impact that we help create, and are responsible for, when people trust us to send their money directly to family, friends and loved ones around the world.

Our efforts so far have resulted in almost 90,000 five star reviews from delighted people using our products and services - you will be a big part of continuing to cultivate the stories that we can tell.

 

Research and Design at WorldRemit

Our design team, of which you’ll be part of, is growing in terms of people, impact and accountability. Designers are embedded in our feature teams, and form part of a triad working equally alongside engineering and product. 

We help introduce new features and products that continue to ease the process of sending money abroad, directly inform product strategy through the insights we gather and help facilitate design-led product development.

Researchers work with our teams to help us better understand user problems, human behaviours, their emotions and desires and how those factors shape our decision making process. We ask thoughtful questions that help us empathise with and more fully understand the people who use our products. 

As with our all our designers, there is a high degree of autonomy in this role to get things done with the accountability and support that comes along with that to demonstrate learnings and success.

 

What you will be doing

  • Working with our teams to lead our design research practice at WorldRemit by:
    • Defining, planning and conducting usability testing and broader user & discovery research.
    • Coaching others on how to best approach testing and research, bringing them into the process making us all better at understanding the people that use our products and the real problems they face.
    • Influencing our product development and design process through graining insights, data and ideas to help us make better products and features.
    • Synthesise research and insights into compelling, creative and actionable formats - leaning on your strength as a storyteller to engage everyone in the organisation.
  • Partner outside of product to represent the design team in promoting the efforts and impact of design research through inclusive user research.
  • Support designers across product teams and departments by sharing work and helping to improve our broad design initiatives through earned user insights.
  • Provide guidance, input and support in our review and feedback sessions. You also regularly seek out feedback from your fellow designers and beyond your product team.
  • Help in recruiting and interviewing designers and researchers, and actively improve our inclusive design hiring process

 

Does this sound like you? 

  • You have hands on experience scoping, prioritising and running design research initiatives within product focused companies. We’ve found this generally comes with 3 or more years experience as a user researcher.
  • You have broad experience applying a range of research methodologies, knowing which to try in a given circumstance.
  • You’re experienced with data, both qualitative and quantitative, and you are able to set up experiments to test assumptions and hypotheses.
  • You demonstrate the importance that research plays to inform and improve the customer experience.
  • You’re fascinated by human behaviours, psychology, emotions and desires.
  • You’re a great storyteller, able to speak comfortably to designers, engineers, business people and other stakeholders.
  • You’re someone who draws motivation, purpose and inspiration from the mission of a company and use that in helping solve the problems you work on.
  • You have proven ability to build relationships between disciplines and teams.
  • You’re friendly, humble and focused on the team, and love working closely with product managers, data scientists, engineers and being supported by experienced designers and researchers to bring your unique perspective into the design process.

 

We strive to offer a competitive benefits package to employees including a personal learning and development, choice of equipment to support the way you work best, as well as a well stocked kitchen every morning for breakfast and a fun weekly townhall meeting that features different food each time.

We’re a global company with offices worldwide (London, UK / Denver, US / Krakow, PL / Cebu, PH and more), so you will have a network of locales to connect with as you grow with the company.

Located in Victoria, our London offices are centrally based with a diverse background of nationalities, enjoying easy access from St James’s Park, Victoria and Westminster stations all within easy walking distance.

 

Something really important

We are keen to ensure we are designing experiences that works for everyone, so we particularly encourage applications from different underrepresented demographics. 

If the role sounds like a good fit and you’re interested in helping making a genuine impact on people’s lives, don’t hesitate to apply! We appreciate that applying takes a lot of effort, and we really value the time you invest. 

 

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