Head of Engineering, Customer Growth Tribe

London

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Head of Engineering – Customer Growth Tribe

 

What you’ll be working on:

Based in London, reporting to our VP of Engineering Wayne Freeman, you will be the Engineering Leader for our newly-formed Customer Growth Tribe.  Initially, you will take responsibility for 3 full-stack teams of top-class engineers whose mission is to increase our customer base using our Web experience and Mobile apps. The teams split their focus between 1) customer acquisition, 2) account activations and 3) our recently launched market-changing in-app Wallet.

In close partnership with the Tribe’s Product Leader and your Engineering Leads, you will grow our customer base to multiple millions in the next few years.

This is a great opportunity for a senior engineering leader to play a pivotal role in scaling a global engineering organisation in a vibrant, exciting and fast-growing business.

 

Your responsibilities:

  • Provide technical and people leadership for a group of ~25 engineers in the 3 squads, fostering a culture of collaboration in teams and across the broader organisation.
  • Partner with the Tribe’s product leader to define and deliver on a roadmap to grow our customer base.
  • Play a key role in WorldRemit’s transition to a ‘Tribes and Squads’ product-engineering model.
  • Key member of the senior technology leadership team, you will help drive our engineering maturity, scale the team and contribute to our technology strategy.
  • Hold your own in technical discussions, be a subject matter expert and have strategic influence.
  • Work closely with stakeholders, including Marketing, to implement new features and enhancements, at pace, on our web and mobile applications.
  • Hire and retain top engineering talent, fostering a high-performance culture in teams and individuals.

 

What we are looking for:

  • Experience of working in a high-volume e-commerce business, preferably as part of a rapidly growing organisation.
  • Track record of setting the highest level of engineering standards: architecture, coding, processes and working practices, working in a multi-location engineering organisation.
  • Deep technical knowledge including modern engineering technologies and agile practices. Significant experience of Web and mobile application development.
  • Demonstrated success in recruiting and retaining top engineering talent; a modern leader who is passionate about team development.
  • People leader with necessary gravitas to effectively lead. Track record of building capability through developing people; deep understanding of how to optimise team performance for growth.
  • A strong, collaborative communicator who can have positive impact across engineering and the broader business. Balances the needs of the businesses, team and our customers.
  • Innovative mindset – will have informed views on the latest technologies and the most effective ways of trialling and deploying them.
  • Cultural fit – We are known for our low ego, non-hierarchical and collaborative culture.
  • A degree is required and a related subject preferable.

 

Technology at WorldRemit:

Investment in technology is the #1 priority for WorldRemit’s investors, board and senior leadership team. Headed by our CTO Russ Thornton, the technology team currently stands at 100 across London, Krakow and Denver. The team will grow to circa 140 this year and could well double in size again beyond 2018. 

Our Technology organisation is changing; we’re transitioning to a Tribe/Squad approach to enable us to meet our customer’s needs whilst we continue our rapid growth. This role will play a pivotal role in this transition.

We have built our cloud-native distributed platform which is hosted in Azure and AWS. Our teams follow a Build It, Support It model ensuring we drive high standards in quality, security and resilience.

Our chosen web technology stack is React, Redux and Node.js. Our native iOS app is built with Swift and Kotlin has been introduced for our Android version.  Our service platform is predominately built using C#/.NET and we use a host of data technologies including SQL Server, DocDB, RedShift, Kafka & Hive.

 

 

 

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