Cash pick up services may be impacted due to local movement restrictions, please check before sending to this country. You can find the latest information on our Covid-19 page.
Click on any of the following links for more information on sending cash pickups to Burundi:
- Where can my recipient collect the funds?
- When will funds be available to be collect?
- What currencies can I send for cash pickup in Burundi?
- What is the max amount that I can send for cash pickups to Burundi?
- What information do I need from my recipient for cash pickups in Burundi?
- What should my recipient show when collecting funds?
Where can my recipient collect the funds?
You can collect from branches of MGL/ MUTEC. Click here for locations.
When will funds be available to be collect?
Usually within a few minutes. We may sometimes require further information from you before we can process the transfer in order to comply with our regulatory requirements. We will email you if this is the case.
What currencies can I send for cash pickup in Burundi?
Burundian Franc (BIF) only.
What is the max amount that I can send for cash pickups to Burundi?
Maximum per transaction = BIF 5,500,000
There may be lower limits depending on the country where you are sending from and the payment method used to fund the transfer. Please see the relevant section in Payments for more info.
What information do I need from my recipient for cash pickups in Burundi?
- Full name. Please enter your recipient’s full legal name. It must match their valid, government-issued photo ID for them to successfully collect their funds.
- Address. We need your recipient’s city.
- Mobile number. We use this to send an SMS notification to your recipient with the transaction reference number which they will need in order to collect the funds. We will also inform them when their funds are ready to be collected.
- Sending reason. Please indicate whether it is “family or friend support,” “purchase of services,” “property payment,” or “sending funds to self”.
- Email (optional). We use this to email your recipient with details of the transaction. This is particularly useful in case they have issues receiving the SMS notifications.
Please ensure that all your recipient’s details are correct. Once you make your transaction, it is difficult for us to amend or stop the transfer, although we will always try our best to do so.
What should my recipient show when collecting funds?
Identification. This must be one of the following:
- Burundi passport
- National ID card
- Driving licence
- Foreign passport with visa or refugee card
9-digit transaction reference number. We will notify you and your recipient by email and SMS when funds are ready to be collected and send a transaction reference number. Please quote this when collecting the funds.