Where can my recipient collect the funds in the Philippines?

You can select from one of the following network options when creating a transfer:

  • Branches of The Metrobank, LBC, Palawan and PS Bank network:
    • MetroBank
    • LBC
    • Palawan
    • PS Bank
  • Branches of The Banco de Oro network click here for locations:
    • Banco de Oro (BDO)
    • BDO Remit in SM Malls
    • RD Pawnshops
  • Branches of Mlhuillier click here for locations:
    • Cebuana Lhuillier
    • Bayad Center
    • Bank of Commerce
    • TrueMoney

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When will funds be available to be collect in the Philippines?

Usually within a few minutes. We may sometimes require further information from you before we can process the transfer in order to comply with our regulatory requirements. We will email you if this is the case.

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What currencies can I send for cash pickups in the Philippines?

Philippine Pesos (PHP) only.

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How much can I send for cash pickups to the Philippines?

The maximum amount (per transfer) which you can send depends on the network. Please see below for more info:

Metrobank, LBC, Palawan and PS Bank network:

  • MetroBank: A maximum of PHP 500,000 per transfer
  • LBC: A maximum of PHP 100,000 per transfer
  • Palawan: A maximum of PHP 50,000 per transfer
  • PS Bank: A maximum of PHP 250,000 per transfer

Branches of Banco de Oro (BDO), BDO Remit in SM Malls, RD Pawnshops: The limit depends on your send country and payment method

Branches of Mlhuillier: A maximum of PHP 250,000 per transfer

Branches of Cebuana Lhuillier, Bayad Center, Bank of Commerce: and TrueMoney A maximum of PHP 50,000 per transfer

There are no daily, weekly or monthly cumulative limits. However please be aware that high-value transactions, including multiple low-value transactions over a short time period, may be delayed while the required compliance documents are gathered and verified.

There may be lower limits depending on the country where you are sending from and the payment method used to fund the transfer. Please see the relevant section in Payments for more info.

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What information do I need from my recipient to pick up cash in the Philippines?

  • Full name. Please enter your recipient’s full legal name. It must match their valid, government-issued photo ID for them to successfully collect their funds.
  • Address. We need to know your recipient's address, and specifically the city in which your recipient lives.
  • Mobile number. We use this to send an SMS notification to your recipient with the transaction reference number which they will need in order to collect the funds. We will also inform them when their funds are ready to be collected.
  • Email (optional). We use this to email your recipient with details of the transaction. This is particularly useful in case they have issues receiving the SMS notifications.
  • Sending reason. Please indicate whether it is “family or friend support,” “purchase of services,” “property payment,” or “sending funds to self”.

Please ensure that all your recipient’s details are correct. Once you make your transaction, it is difficult for us to amend or stop the transfer, although we will always try our best to do so.

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What should my recipient show when collecting funds in the Philippines?

Branches of Metrobank, Palawan, LBC and PS Bank:

  1. Valid photo ID. At Metrobank locations, this must be two valid government-issued IDs, such as a passport, Philippine driver’s license, or ID card. At all other locations, one government-issued ID is required.
  2. Quote “Metrobank” and the 8-digit transaction reference number. We will notify you and your recipient by email and SMS when funds are ready to be collected and send a transaction reference number.

 Branches of BDO, BDO Remit in SM Malls, and RD Pawnshops:

  1. Valid photo ID. This must be a valid government-issued ID, such as a passport, Philippine driver’s license, or ID card.
  2. Quote “BDO” and the 8-digit transaction reference number. We will notify you and your recipient by email and SMS when funds are ready to be collected and send a transaction reference number.

 Branches of Mlhuillier or Cebuana Lhuillier, Bayad Center, Bank of Commerce and TrueMoney:

  1. Valid photo ID. This must be a valid government-issued photo ID, such as a passport, Philippine driver’s licence, or ID card.
  2. 8-digit transaction reference number. We will notify you and your recipient by email and SMS when funds are ready to be collected and send a transaction reference number.

Please Note: Due to local regulations, our local partner may request for your recipient to provide the purpose of the transaction and their relationship to the sender upon collection.

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