Live Updates

Keep up to date with the latest service information here.

 

Bank Transfers to Nigeria in US Dollars

Please be aware that if you are sending to your recipient’s bank account, they will need to have an account for US Dollars with their bank, rather than for Naira.

You can also send money via cash pickup in US Dollars to these locations.

Read about how the changes could impact you here.

Updated: 18th January 2021
Status: Ongoing


Some Nigerian cash pickup locations are only paying out in multiples of $10

Due to availability of notes at some pickup locations, recipients may encounter difficulties collecting their exact amount. For example, if they were sent $155 the recipient might only be able to pick up $150.

Recipients can try alternative pickup locations where there may be better availability.

Read more about how you can solve this issue here.

Updated: 18th January 2021
Status: Ongoing


Zimbabwe National Lockdown

The Zimbabwe government has announced an indefinite lockdown in the country starting from 5th January 2021 to curb the spread of COVID-19. Due to new lockdown measures, transfers to Zimbabwe may be disrupted as banks and branches might be closed or open with reduced hours.

Read more about this here.

Updated: 18th January 2021
Status: Ongoing


COVID-19 Support

Our customer support team is always happy to help. We thank you in advance for being polite and respectful to our colleagues during this challenging time.

Due to COVID-19 safety measures we're operating with less support team members. We request that you do not call unless you have a live transaction. You must read our FAQs which are updated regularly for more information.

Read more about the impact of COVID-19 on our services here.

Updated: 17th December 2020
Status: Ongoing


Uganda nationwide internet outage causing delays to transfers

Uganda internet services are being restored but standard processing times may have also been affected by a public holiday on 15th January 2021 causing some services to be delayed.

Mobile Money and Cash Pickup services are now being processed as normal.

Bank Transfer services are now being processed, subject to standard processing times.

Read our Uganda FAQ page for more information about standard processing times.

Updated: 20th January 2021
Status: Resolved

FAQs