What is Klarna? (or SOFORT?)

Klarna (or SOFORT) is an online banking payment service which enables you to use e-banking to make quick and secure bank transfers. It can be used by customers who have a bank account in Germany, Austria, Belgium and the United Kingdom.

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How does Klarna work?

To use Klarna with WorldRemit, simply:

  • choose Klarna as your payment method when you come to pay, this may appear as SOFORT if you are using the website (don’t worry they are the same)

  • you'll be taken to the Klarna Banking website, where you can choose your bank

  • securely log-in to your bank, using your online banking credentials

  • complete the payment directly from your online banking.

We’ll get a confirmation telling us that your payment is complete.

Is Klarna secure?

Yes, it’s totally secure. Through a combination of transaction monitoring, transaction verification and a dedicated anti-fraud team, it’s an entirely safe online payment method.

Can I pay by Klarna in my send country?

You can pay for your WorldRemit money transfer using Klarna from the countries below. Simply click on them to see what the maximum amounts you can send are.


Will I be charged for paying with SOFORT?

Will I be charged for paying with Klarna? There are never any hidden or extra fees when using WorldRemit. The total you need to pay is outlined when you create a transaction.

However, depending on the bank you use – they may charge you to make a Klarna payment. But the charges are never made by WorldRemit.

Can I pay using someone else’s Sofort account?

No. The money you send as a transfer must come from your own Klarna account. That’s because as a financially regulated company, we need to ensure that we know the identity of our customers – and this includes the source of the funds they pay with.

How long does a Klarna refund take?

If you decide to cancel a money transfer made with a Klarna payment, you can expect your refund to be credited within 4 - 6 working days. However, it may vary depending on your bank. So it’s well worth checking with your bank exactly how long it will take.

What should I do if my Klarna payment is declined?

We won’t know why your Klarna payment is declined. We wouldn’t have access to that information. And so the best thing to do is contact your bank’s payments or authorisation department. They should be able to give you more information.

Are there any alternatives to Klarna?

Yes, here are two alternatives:

iDEAL

In the Netherlands, you can make online payments in a reliable, secure and easy way with iDEAL. So you can pay for your WorldRemit money transfer using your mobile banking app or the online banking of your own bank. It’s reliable, secure and easy to use.

Trustly

Trustly is a direct bank e-payments service that enables you to pay for WorldRemit money transfers directly from your bank account. It’s extremely secure and allows for quick, easy payments,+ no sign-up or software installation is required. Instead, you transact directly from your internet banking facility.

What’s the difference between Klarna and e-wallets like Paypal

With Klarna you don’t have to register or establish a virtual account. You simply use your usual online banking details and selected authentication procedure. The amount you send as a money transfer goes straight from your online banking account to us.

With E-wallets you have to register and set up a virtual account, which you have to maintain and load with a credit in order to be able to make a purchase.