Product Manager - Fraud

Who are we?

WorldRemit is changing the way people send money abroad. We’ve taken something complicated and made it simple, so that sending money is as easy as sending a text message  Tap the WorldRemit app or head to our website, and your international transfer is made – to a bank account, cash pickup, Mobile Money, or airtime top-up. Founded in 2010, we send international remittances from 50 countries to more than 150 countries and we continue to expand our footprint.

Using WorldRemit is easy because we do the hard part, connecting hundreds of banks, money agents, mobile operators and payment systems around the world. These were never designed to work together, but WorldRemit makes it happen.

WorldRemit has grown - on average - by 50% year on year and is now processing over £3.1bn of remittances on an annualised basis.  WorldRemit’s success, and the size of the market it is operating in, means it has attracted investment from the world’s leading technology and impact investors, Accel, Technology Crossover Ventures (TCV) and Leapfrog with $370m invested to date. We currently employ close to 1,000 employees and have offices in London, USA, Philippines, Poland, Australia, New Zealand, Canada, Japan, Hong Kong and other locations.

The journey is just beginning. We believe in faster, simpler, more accessible money transfers. That means building better products and services for our customers. 

Changing the world isn’t easy – so we only hire the most talented people. You need to think differently, believe in new solutions to old problems, and have the drive to make them happen. We aim to attract, retain and develop people that can bring to life our values: 

• Aim high - We dream big, think bold and go the extra mile
• Embrace challenge - We ask questions, start conversations, and always love to learn
• Do what’s right - We act with integrity, building trust in ourselves and in our business

About the Role

WorldRemit is changing the way people send money. We’re building digital services that allow people to send and receive money easily. Most of our customers are hard-working migrants in Africa, Asia and Latin America. We’re always seeking to better serve our customers and find ways to improve our product – this role is to help us deliver important new features and innovation in a highly efficient and fast-paced way.

We hire bright people who can work autonomously and make the right decisions. You could be working on customer facing products, our internal platforms or thinking about how we move money around the world.

Preventing fraud, managing arising fraud patterns and risk mitigation is one of the core requirements of our business. By leveraging data points from third party providers as well as machine learning capabilities WorldRemit is looking for an outstanding communicator, analytic mindset and highly knowledgeable individual that will be working closely with our Fraud, Operations, Product and Technology teams.

If you have previous experience in financial services/fraud, bring a strong understanding of current regulations and best practice, if you are confident in data analysis (DB queries) and integration work with technology partners (SDKs/APIs) then hit apply!

We are looking for a team player with commercial thinking, an affinity for machine learning and the capability to work with in-house and remote teams.

Responsibilities:

As a Product Manager, you will:

• Develop a clear, coherent product strategy for your product area. You’ll have a strong focus on delivering business value and user value
• Own and drive the metrics for your area, helping us identify what success looks like and how to reach it
• Use your initiative to lead your product strategy. You’ll collaborate across WorldRemit to collect ideas and problems to solve, but you won’t be an ‘order taker.’
• Maintain a roadmap in-line with your strategy, then follow through on it by writing clear user stories, prioritising features, bugs and tech debt appropriately
• Work closely with the operational and engineering teams to have a detailed understanding of the problems, opportunities and potential solutions
• Manage stakeholders – you’ll know when to listen, but also have the conviction to deliver hard messages
• Endlessly pursue a deep understanding of the customer, informed through research and data analysis 
• Review third party vendors and support the selection and on-boarding process
• Manage the integration work with technology partners (SDKs/APIs)
• Confident in data analysis (DB queries)

Summary of required experience & attributes

• Good technical and business understanding based on previous experience in financial services/fraud
• You build strong relationships with your development team and scrum master, work to good agile practices and collaborate effectively with product design.
• You’re a natural leader. You lead initiatives from ideas to delivery. You help the team deliver with an MVP mindset, but still build towards and share longer term visions.
• You have a good understanding of relevant technology, how it applies to our business. You use this information when making trade-off and priority decisions.
• You have strong experience managing multiple priorities in a fast-moving environment.
• You have a proven track record of being a great communicator, working with different stakeholders from across the business.

Benefits

• Life assurance of 3 times your salary, should the worst happen.
• Pension scheme offering 8% matched contributions.
• Private medical and dental care plans.
• 25 days of holiday plus bank holidays, rising to 28 after 3 years.
• Free breakfast and fruit every day and Friday 'afternoon tea' drinks and nibbles.
• No formal dress code