Product Content Writer

Who are we?

WorldRemit is changing the way people send money abroad. We’ve taken something complicated and made it simple, so that sending money is as easy as sending a text message  Tap the WorldRemit app or head to our website, and your international transfer is made – to a bank account, cash pickup, Mobile Money, or airtime top-up. Founded in 2010, we send international remittances from 50 countries to more than 150 countries and we continue to expand our footprint.

Using WorldRemit is easy because we do the hard part, connecting hundreds of banks, money agents, mobile operators and payment systems around the world. These were never designed to work together, but WorldRemit makes it happen.

WorldRemit has grown - on average - by 50% year on year and is now processing over £3.1bn of remittances on an annualised basis.  WorldRemit’s success, and the size of the market it is operating in, means it has attracted investment from the world’s leading technology and impact investors, Accel, Technology Crossover Ventures (TCV) and Leapfrog with $370m invested to date. We currently employ close to 1,000 employees and have offices in London, USA, Philippines, Poland, Australia, New Zealand, Canada, Japan, Hong Kong and other locations.

The journey is just beginning. We believe in faster, simpler, more accessible money transfers. That means building better products and services for our customers. 

Changing the world isn’t easy – so we only hire the most talented people. You need to think differently, believe in new solutions to old problems, and have the drive to make them happen. We aim to attract, retain and develop people that can bring to life our values: 

• Aim high - We dream big, think bold and go the extra mile
• Embrace challenge - We ask questions, start conversations, and always love to learn
• Do what’s right - We act with integrity, building trust in ourselves and in our business

 

About the Role

WorldRemit is changing the way people send money. We’re building digital services that allow people to send and receive money easily. Most of our customers are hard-working migrants in Africa, Asia and Latin America. We’re always seeking to better serve our customers and find ways to improve our product – this role is to help us deliver important new features and innovation in a highly efficient and fast-paced way.

A Content Writer works on the end-to-end user journey to help users complete their goals easily, and the company to communicate with users effectively. In this role, your work may involve the creation of, or change to, content for our website, our mobile applications, or the notifications we send to our customers through various channels.

Responsibilities

As a Product Content Writer, you’ll:

• Work with Product Managers, Business Analysts, UX Designers and other stakeholders to understand how content fits within the overall user experience, to understand the goals and objectives of the content that is required, and to figure out how to best create content to meet these 
• Understand the needs of our diverse user base and the impact this has on how content needs to be created and presented
• Make sure appropriate content is shown to a user in the right place and in the best format
• Work iteratively across the product development cycle, from discovery to prototype testing to delivery and iteration on live content.

Summary of required experience & attributes

• User focus. You understand users and can identify who they are and what their needs are, based on evidence. You can translate user stories and propose design approaches to meet these needs. You can engage in meaningful interactions and relationships with users. You put users first and can manage competing priorities.
• User-centred content design. You can design content to meet user needs and make complex language and processes easy to understand. You can understand and implement style and standards.
• Agile working. You know about agile methodology and can apply an agile mindset to all aspects of your work. You can work in a fast-paced, evolving environment and use an iterative method and flexible approach to enable rapid delivery. You are unafraid to take risks, willing to learn from mistakes and appreciate the importance of agile delivery for digital products. You can ensure the team knows what each other is working on and how this relates to practical objectives and user needs.

Stakeholder relationship management. You can communicate with stakeholders clearly and regularly, clarifying mutual needs and commitments through consultation and consideration of impacts while focusing on user needs.

Benefits

• Life assurance of 3 times your salary, should the worst happen.
• Pension scheme offering 8% matched contributions.
• Private medical and dental care plans.
• 25 days of holiday plus bank holidays, rising to 28 after 3 years.
• Free breakfast and fruit every day and Friday 'afternoon tea' drinks and nibbles.
• No formal dress code