Community Manager

Who are we?

 

WorldRemit is changing the way people send money internationally. We’ve taken something complicated and made it as simple as sending a text. And we’re growing. Fast.

To do this, we need to hire bright people who can work autonomously and make the right decisions.

Who we’re searching for...?

All of our customers are important to us and providing a great customer experience is at the core of who we are. We’re on the hunt for someone to join our marketing team and help us better connect with our customers online and build a brand that people truly enjoy dealing with. Our aim is to speak to our users wherever they are and flying the WorldRemit flag anywhere that our customers may be.

This is not a customer service role but a customer engagement role, you will need to be confident and comfortable speaking to people from 150 different countries and be our brand ambassador across social media, review sites and beyond.

You will work with the existing Social Media team to stay on top of trends and ensure that our engagement strategy covers as much of our community as possible. We have a large Customer Service team to support with all technical and account queries freeing you up to chat with and proactively engage our customers and potential customers.

 

Have you got what it takes?

• Excellent written communication skills
• Customer centric mindset
• The empathy to judge tone and sentiment of each comment and react accordingly
• The drive to improve upon the systems and processes that we already have in place
• The ability to coach the customer services team on tone of voice, brand perception and difference that clear, timely responses can make
• The confidence to manage stakeholder relationships from around the business including senior members of the marketing, product and customer service teams

 

Experience and attributes

• Two years’ experience as a Community Manager or Social Media Customer Service agent
• A second language is a big plus (ideally Spanish or French)
• A strong understanding of the part a community plays in brand perception, loyalty and growth
• Hands on experience with social media listening, analytics and publishing tools

 

What’s in it for you…

• Life assurance of 3 times your salary, should the worst happen.
• Pension scheme offering 8% matched contributions.
• Private medical and dental care plans.
• 25 days of holiday plus bank holidays, rising to 28 after 3 years.
• Free breakfast and fruit every day and Friday 'afternoon tea' drinks and nibbles.
• No formal dress code

 

And finally,...

Changing the world isn’t easy – so we only hire the most talented people. You need to think differently, believe in new solutions to old problems, and have the drive to make them happen.

We want to talk to you if you can bring to life our values:

• Aim high - We dream big, think bold and go the extra mile
• Embrace challenge - We ask questions, start conversations, and always love to learn
• Do what’s right - We act with integrity, building trust in ourselves and in our business